FAQ
Q. If I order a raybaby, when is the expected delivery?
A. Red raybabys are available for a 2-day shipping on Amazon. Blue and yellow raybaby will be shipped within 30 days.
Q. Will you offer free shipping?
A. For customers outside the USA, a flat fee of $25 will be charged towards shipping.
Q. Does raybaby pay for Customs outside the USA?
A. Some countries may impose a duty that has to be borne by customers.
Q. Where do you deliver?
A. We ship and deliver worldwide.
Q. How will I be able to track my order?
A. Once we ship the order, you will receive a tracking number with the estimated date of delivery.
Q. What’s the return policy?
A. If a defect is found that cannot be remedied remotely, we will replace the product, provided you have notified us within 7 days of receiving the product.
Q. If my product arrives damaged, how can I get a replacement?
A. Please mail us details of the damage along with photographs showing the damage. Our executives will analyze the damage and offer a replacement after approval.
Q. I have twins. Can my raybaby track both of them?
A. We love twins! But if you are having twins, you will have to buy two raybaby devices. raybaby detects the breathing rate of the closest baby. However, both can be handled through one single app.
Q. Will raybaby prevent SIDS?
A. No, raybaby will not prevent SIDS or crib death. raybaby is vital baby monitor; it is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition. raybaby tracks respiration rate and sleep patterns and alerts you if there is any change in the normal patterns.
Q. My baby has breathing problems. Will raybaby tell me what the issue with my baby is?
A. raybaby is neither a diagnostic tool nor a medical device. This is also not a replacement for adult supervision. It tracks a vital that helps in diagnosis. Please consult a doctor if your baby has respiratory issues.
Q. My child is 4 years old. He has sleep apnea. Can I use it for him?
A. raybaby is designed for infants and toddlers between the age group of 0-3 years. We have been working tirelessly on this specific age group. A product for older children is in the roadmap.
Q. What if I do not want to be notified every time my baby rolls over?
A. We have custom notification for all motion alerts when you choose the premium subscription plan. You can choose when you want to be alerted and how you want to be alerted. You can find more information on subscription here.
Q. How will I know how much my baby has slept?
A. You will receive basic sleep intelligence based alerts like – Your baby slept really well yesterday or Your baby didn’t get much sleep yesterday, if you have the basic or essential subscription.
Q. How will I know how much my baby has slept?
A. You will receive basic sleep intelligence based alerts like – Your baby slept really well yesterday or Your baby didn’t get much sleep yesterday, if you have the basic or essential subscription.
With premium subscription you get customized sleep intelligence alerts and you can also turn OFF or ON specific alerts.
Q. Where will all the photos and videos of my baby be stored?
A. With either an essential or a premium subscription you have the option to store the videos of your baby on either an SD card or a third party cloud storage. You also receive an intelligent collage creations of photos and videos with the essential and premium subscription, and the premium subscription also allows storage of memories on third party service like Dropbox.
Q. Where can I find information about the subscription option for the device?
A. Please find all the subscription options and charges here.
